Everything you might want to ask.
Answers covering ATS, AI behavior, file formats, supported languages, privacy, billing, and account control. Still stuck? Email jd@ezerapp.com.
How the AI works
Does the AI fabricate experience?
It isn't meant to. The AI is instructed to rewrite only the experience you actually upload. It rewords your bullets to mirror the language and priorities of the job description, but must not invent roles, dates, employers, or credentials. An automated accuracy check flags content it can't trace back to your original, and every change is listed in a "What changed" view. Always review the result before you send it.
What model powers the optimizations?
Resume AI Optimizer runs on Claude — Anthropic's frontier large language model — with a system prompt tuned specifically for resume rewriting and ATS alignment. We update to newer Claude versions as they release.
Can it handle technical or industry-specific roles?
Claude is a general-purpose model that handles engineering, medical, legal, academic, government, and creative-industry resumes. The Technical, Academic, and Federal templates are designed with those fields in mind.
How does the match score work?
It's an AI estimate of how well your resume matches the job description, based on keywords, required qualifications, and seniority signals. It is not an ATS score — every ATS scores differently — so use it as a guide, not a guarantee, and review your resume before submitting.
ATS & formatting
What is an ATS, and why does it matter?
An Applicant Tracking System is the software companies use to filter resumes before a recruiter sees them. The system scans for keywords and ranks each application, so low-match resumes can be filtered out before any human reviews them. Most large employers use one. A resume that wasn't written with ATS in mind can get overlooked even when you're qualified.
Will my resume look good to a human, not just an ATS?
Yes. We avoid the formatting tricks that look fancy but break parsers — and the output is also clean, professional, and recruiter-friendly. Twelve template designs cover everything from minimalist to executive to federal-government style. One of them, the Europass photo layout, is meant for human readers and regional applications and is not ATS-optimized.
Why no tables, columns, or fancy graphics?
ATS parsers extract resume content as plain text. Tables can scramble in plain text; multi-column layouts can produce out-of-order results; images may be ignored entirely. Single-column, system-font layouts are the safest approach.
File formats & languages
What file formats can I upload?
PDF, Word (.docx), plain text (.txt), and images (PNG or JPG — including photos of old printed resumes), up to 10 MB. Older .doc files aren't supported; save them as .docx or PDF first.
What languages are supported?
The app interface is available in 15 languages: English (US/UK/AU), Spanish (ES/MX), Portuguese (BR/PT), French, German, Italian, Dutch, Swedish, Turkish, Arabic, Hindi, Indonesian, Japanese, Korean, and Chinese (Simplified/Traditional). The AI writes your optimized resume in the same language as the resume you upload.
Can I optimize a resume in one language for a job in another?
Automatic translation isn't a built-in feature. The AI keeps the language of the resume you upload, so for best results use a resume and a job description written in the same language.
Privacy & storage
Where are my files stored?
Output files save directly to your Google Drive or OneDrive — your account, your storage. We don't keep your resume files on our servers: your resume is processed in memory and the result is returned to you. To make retries safe after a dropped connection, the latest result is held in a temporary cache that is set to expire within 24 hours.
What about my account data?
We store your account details (email, plan, credit balance) and basic usage records such as credit transactions — not your resume files. We never sell your data, and it isn't used to train AI models. Read the full policy at /privacy.
How do I delete my account?
From inside the app: Settings → Account → Delete Account. Or from this site: visit /delete-account. Deletion is permanent. It does not cancel a store subscription — cancel it in the App Store or Google Play first to stop future billing.
Billing & account
How does the credit system work?
The app is free to download, but optimizing needs a paid plan. Each plan includes monthly credits (Standard: 99, Pro: 999). An optimization typically uses roughly 20–30 credits depending on the length of your resume and the job posting, so Standard covers about 3–4 and Pro about 35–50. Chat refinement also uses credits when an edit is made. Unused monthly credits don't roll over. Need more? Subscribers can buy a one-time top-up that never expires.
How do I cancel my subscription?
Subscriptions are managed by your store. iOS: Settings → [Apple ID] → Subscriptions. Android: Play Store → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current billing period.
Can I get a refund?
Refunds are handled by your store under their standard policy. Apple: reportaproblem.apple.com. Google Play: support.google.com/googleplay. We don't process refunds directly because we never see your card.
Stop guessing. Start interviewing.
Download Resume AI Optimizer on iOS and Android. A Standard or Pro plan unlocks optimizations.